Quote:
Originally Posted by Xtrem
VincentJ, I'm no belittling anyone. When we are talking about business, I couldn't care less if my client/provider is a douchebag or the nicest person on Earth : money has no flavor, you learn that from life after some time. Also the reason why I don't insult the staff : bad publicity is the worst blow they'll get from me, and it's what has taken down many shops, even before Internet.
No proxy. Never. I always use direct access. And it always worked for my former memberships.
It's sad, but problem was way before Xmas. Maybe I shouldn't have been nice and gone straight to the forums. I believed they would read their mails... I'll remember it isn't a safe mean.
Like I said, VincentJ, I couldn't care less if they have a primary job : the second you accept to have several jobs, you accept the responsibilities. Meaning you must do BOTH of them with equal quality. One of the reasons I often vent against some artists who get a lot of commissions without taking their normal life into account.
-->News : CCBill took action, like last time. Account was reactivated.
Seriously, it isn't acceptable problems are only solved when you get in touch with the money transfer system.
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Yes, there is some staff that overlap between all the sister sites. However, they're some of the admins- not all of the staff.
The third rule of the EM forums-
"3.) No Baiting:
Insults, personal attacks, racism, baiting, etc... will not be tolerated. If a thread escalates into a "flame war" it will be edited to remove the offending posts and/or closed. If you have a problem with another member, private message a moderator or administrator or use the "Report to moderator" link that is located in the lower right corner of each post."
You'd be surprised at how rude some people can be. You can post an issue without being rude about it. The same way that you can go into a shop and make a complaint without throwing a temper tantrum or being hostile/rude to the staff.
Here's a link to your post over at EM forums.
http://expansionmansion.com/board/in...ew__getnewpost
For instance, you inferred that the staff at EC are thieves that stole from you. That was uncalled for, unnecessary to your issue and wildly inaccurate. I'm letting it slide though. Some people have made highly abusive complaint posts that personally assault staff, including some death threats- if people did that in real life, they'd get told to come back later when they've calmed down, or get security/police to toss them if they continue to be harass staff with death threats. The temp bans are handed out to force members to cool down. The perma bans are for ones that don't. Why should we tolerate that on the forum? In either case, their complaint is still dealt with.
I can guarantee you that every single person that was banned over there had a good reason behind it. We've a public list of banned members, along with the reason they got banned and their ban duration (a temp ban or permaban, depending on their infraction/repeat offender). Check out the list- any member you thought was "civil" that got permabanned was definitely someone caught circumventing an existing ban or had two accounts, one for lurking and one for causing trouble under. We don't ban randomly for no reason. We never have, and never will. As for "keeping people quiet", that's never happened. Hell, there's a forum board dedicated to helping people with problems with their account with posts dating back from 2006. We've several volunteer mods that actively stop people from breaking rules- the only people kept quiet are the ones that break them, especially Rule 3 which I've quoted above.
Since CCBill were able to restore your access, it does sound like the problem was at CCBill's end, not at the site. If it wasn't, CCBill would simply have tossed your complaint and directed you to take it up with EC's support. Either way, I'm glad you got sorted in the end.
Fredzor, why didn't you post on the forum? All you have to do is post that you've an issue and await a response. Once again, the only people that get banned are ones that can't post in a civil manner.